Guarantee conditions of medacom GmbH (status: 08/2022)
Warranty agreements for Brother products:
Warranty conditions for Epson products:
The guarantee for Epson brand products is not provided by medacom GmbH. In contrast to the guarantee conditions of medacom GmbH, the guarantee conditions of Epson apply to these products. You can view these here: https://sewingcraft.brother.eu/en/support/scanncut-warranty
Warranty conditions for plottiX products:
plottiX is a brand of medacom GmbH.
The guarantee for plottiX brand products is provided by medacom GmbH:
medacom Gesellschaft für Informationssysteme mbH
R.-Samesreuther-Straße 25
35510 Butzbach
To claim under the guarantee, please contact your specialist dealer.
Further information can be found here: https://plottix.de/en/guarantee-conditions/
Warranty conditions for all other products:
The warranty claim is in addition to our warranty obligation, which is not limited by this warranty. The warranty obligation is claimed free of charge.
The guarantee is valid for end consumers within the meaning of §13 BGB. For commercial use, i.e. entrepreneurs in accordance with §14 Para. 1 BGB, the guarantee period is reduced by half.
The guarantee period applies from the date of purchase and is stated with the product. The guarantee applies to deliveries within the European Union.
Our guarantee applies to factory defects and material faults. The warranty covers the repair or replacement of the product at the discretion of medacom GmbH.
Consequential damages such as unusable materials or loss of profit are excluded from this guarantee.
The guarantee is bound to the respective product and remains in force in the event of any resale.
Replacement:
If the product is replaced, medacom GmbH is entitled to provide the warranty holder with an equivalent replacement unit.
The warranty period is not extended by an exchange: the remaining warranty of the originally purchased product applies.
To submit a warranty claim, please contact us with a copy of the invoice.
Please use our form on the following page:
https://www.hobbyplotter.de/support/
Please complete this form in full so that your enquiry can be processed as quickly as possible.